Return & Refund Policy (30 Days)

Last Updated: [add date]

At m3lme (“we,” “us,” or “our”), we want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and our procedures for returns, exchanges, and refunds for orders shipped to the United States.

1. Eligibility for Returns

Return Window: You may request a return for new, unused, non-custom items within 30 days of delivery.

To be eligible:

• Items must be unused and in original condition.
• Items must be returned in original packaging, when possible.
• Items must show no signs of use, installation, or damage caused after delivery.
• Because our products are handcrafted, minor variations in color or pattern are not considered defects.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized items (e.g., engraved, monogrammed, or made-to-order).
• Items marked as final sale at the time of purchase.
• Items damaged due to misuse, mishandling, or improper care.

3. How to Request a Return

To initiate a return, please contact us within 30 days of receiving your order at:

• Email: contact@m3lme.com

Include:

• Order number
• Reason for return
• Photos (required for damaged, defective, or incorrect items)

We will respond within 2 business days with return instructions.

4. Return Shipping Process

Depending on the product size and circumstances, returns may be arranged in one of the following ways:

• Carrier pickup: DHL collects the item from your address (usually for larger or fragile items).
• Drop-off: You deliver the item to a nearby shipping location using a prepaid label, when applicable.

Returned items should be securely packaged to prevent damage during transit.

5. Return Shipping Costs

• Damaged, defective, or incorrect items: m3lme covers the return shipping cost.
• Change-of-mind or non-defective returns: The customer is responsible for return shipping costs.
• Original shipping charges (if any) are non-refundable, except where required by law or when the return is due to our error.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds are issued to the original payment method.
• Refunds are processed within 5–10 business days.
• Banks or payment providers may take additional time to post the refund.

7. Exchanges & Replacements

We only offer replacements for items that are:

• Damaged during shipping
• Defective
• Incorrectly shipped

If a replacement is not available, a full refund will be issued.

8. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, lost, or incorrect:

• Contact us within 3 business days of delivery (or expected delivery date).
• Provide photos and order details.

We will resolve the issue by offering a replacement or refund, in accordance with this policy.

9. Policy Updates

We may update this Return & Refund Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last Updated” date.

10. Contact Information

• Business Name: m3lme
• Website: www.m3lme.com
• Email: contact@m3lme.com
• Phone: +212 709 599 890
• Business Location: Morocco
• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+1)

This policy is subject to change without notice. By purchasing from m3lme, you agree to these terms.