Cancellation Policy

Last Updated: [add date]

At m3lme (“we,” “us,” or “our”), accessible at www.m3lme.com, we understand that customers may occasionally need to cancel or change an order. This Cancellation Policy explains your rights and our procedures in a clear and transparent manner, in accordance with Google Merchant Center requirements and applicable U.S. consumer protection laws.

1. Order Cancellation Window

You may request to cancel your order within 24 hours (business days) of placing it for a full refund, provided the order has not yet entered production or shipment.

After this 24-hour period, cancellation may no longer be possible if the order is already being prepared, handcrafted, or shipped.

2. Handmade, Custom, and Made-to-Order Items

Many of our products — including handcrafted Moroccan ceramic bowls, tagines, serving sets, and Safi ceramic plates — are handmade or made to order.

• Orders for custom or made-to-order items may only be canceled before production begins.
• Once production has started, these orders become non-cancelable, as permitted under U.S. consumer law for personalized goods.
• If you need to modify a custom order, please contact us as soon as possible. We will make reasonable efforts to accommodate changes before production begins.

3. Orders That Have Already Shipped

Orders that have already been shipped (via DHL or another carrier) cannot be canceled.

However, you may still be eligible for a return or refund in accordance with our Returns & Refunds Policy, where applicable.

4. How to Request a Cancellation

To request a cancellation, please contact us promptly and include your order number and full name:

• Email: contact@m3lme.com
• Phone: +212 709 599 890

5. Refunds for Approved Cancellations

• Approved cancellations made within the allowed timeframe are refunded in full.
• Refunds are issued to the original payment method.
• Processing time is typically 5–10 business days, depending on your payment provider.
• Any non-refundable transaction or processing fees charged by third-party payment processors may be deducted where applicable and permitted by law.

6. Non-Cancelable Orders and Exceptions

• Custom or personalized items once production has started
• Orders that have already shipped or been delivered
• Items clearly marked as final sale or non-returnable at the time of purchase

7. Business Information & Contact Details

• Business Name: m3lme
• Website: www.m3lme.com
• Location: Morocco
• Email: contact@m3lme.com
• Phone: +212 709 599 890

Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (GMT+1)

8. Policy Updates

m3lme reserves the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website constitutes acceptance of the revised policy.