Returns and refunds Policy
Returns & Refunds Policy
At M3lme, your satisfaction is our priority. This Return & Refund Policy explains when and how you can return a product, who covers return shipping costs, and how refunds or exchanges are handled.
Eligibility for Returns
| Returns Accepted | Details |
|---|---|
| Return Window | Returns are accepted within 30 calendar days from the date of delivery. |
| Condition | Items must be new, unused, and in original condition, including original packaging. |
How to Request a Return
| Step | Instructions |
|---|---|
| Contact | To request a return, please contact us within 30 days of receiving your order at: contact@m3lme.com |
| Information Required |
- Your order number - The reason for the return - Clear photos (required if the item is damaged, defective, or incorrect) |
| Response Time | We aim to reply instantly during support hours (Monday–Friday, 9:00 AM – 5:00 PM GMT+1). |
Return Shipping Responsibility
| Shipping Type | Details |
|---|---|
| Free Return Shipping (We Pay) |
M3lme covers the return shipping cost for: - Damaged Items - If your order arrives with visible damage - Defective Items - If the order has manufacturing defects - Incorrect Items - If you received the wrong product or wrong color We will provide a prepaid return shipping label or arrange a pickup at no cost to you. Simply follow the return instructions we provide. |
| Paid Return Shipping (Customer Pays) |
Customers are responsible for arranging and paying for return shipping for: - Change of Mind - Personal Preference - Fit/Style Issues, If you're not satisfied with the product For these cases, we will provide the return address and guidance. You arrange and pay for return shipping to Morocco. We recommend using FedEx International or similar tracked service. This is clearly stated at checkout and in our Shipping Policy. |
| Return Address |
M3lme Ait Hamza, Guigou, Boulemane 33050, Morocco Important: Please keep your tracking number as proof of return. |
Damaged or Incorrect Orders
| Issue | What To Do |
|---|---|
| If your item arrives damaged, defective, or incorrect |
- Notify us immediately within 30 calendar days of delivery - Inspect your package upon arrival - Provide clear photos of the damage or issue - Contact: contact@m3lme.com What happens next: - We will open a claim with the shipping carrier (FedEx International) - Once verified, we will either send a replacement at no cost to you or issue a full refund for the product - We cover return shipping for verified damage/defects |
Refunds
| Timeline | Details |
|---|---|
| Return Inspection | Once we receive your returned item, we will inspect it (typically 1-3 business days). |
| Approval/Rejection | We will send you an email notification. |
| Refund Processing | If approved, your refund will be processed within 2–5 business days. |
| Credit Applied | A credit will automatically be applied to your original payment method. Processing times may vary depending on your bank or payment provider. |
| What is refunded |
- Full product price - Original shipping cost - Return shipping cost (if we paid for return) |
| What is NOT refunded |
- Customer-paid return shipping (for change of mind returns) - Any customs duties or import taxes already paid |
Exchanges
| Exchanges | Details |
|---|---|
| Eligibility |
Exchanges are offered only for items that are damaged, defective, or incorrect. Please contact us within 30 calendar days of delivery to arrange a replacement. Eligible exchanges include free return shipping and either a replacement or a full refund after verification. Exchanges are not available for change-of-mind or personal preference returns. |
Policy Updates
| Updates | Details |
|---|---|
| Changes | M3lme may update this Return & Refund Policy at any time. Changes will be published on this page with an updated effective date. |
Customer Support
| Contact | Information |
|---|---|
| contact@m3lme.com | |
| Phone | +212 709 599 890 |
| Address | M3lme, Ait Hamza, Guigou, Boulemane 33050, Morocco — Find us on Google Maps |
| Support Hours | Monday–Friday, 9:00 AM – 5:00 PM (GMT+1) |
| Response Time | We aim to reply instantly during support hours. |
Policy Updates: M3lme reserves the right to update this Return & Refund Policy. at any time. Changes will be published on this page with a revised effective date.
By placing an order, you confirm that you have read, understood, and agree to this Return & Refund Policy.