Shipping Policy
Shipping Policy
At M3lme, we handcraft our ceramics in the Middle Atlas Mountains of Morocco, and ship them directly to our customers worldwide. We are committed to transparency regarding shipping costs, delivery times, customs responsibilities, and processing procedures.
Shipping Destinations
All shipments are sent directly from our workshops in Morocco via FedEx International
We ship to: United States addresses only
We do NOT ship to: Non‑U.S. addresses, P.O. boxes, or APO addresses
Orders with a non‑U.S.shipping address will be automatically canceled and refunded.
Shipping Options
All orders are shipped via FedEx International with a tracking number to ensure your product arrives safely and quickly.
| Shipping Option | Cost per Order (USD) | Total Estimated Delivery Time |
|---|---|---|
| FedEx International Economy | $50 USD | 7–10 business days |
| FedEx International Priority | $60 USD | 5–8 business days |
| Free Shipping (Orders over $200) | $0 USD | 7–10 business days |
Note: All delivery timeframes are estimates. Delays due to weather or carrier issues may occasionally occur.
Customs, Duties & Import Fees
| Topic | Details |
|---|---|
| Customs Responsibility | Customs duties and import taxes are NOT included in our product or shipping prices. Customers are responsible for paying any customs duties, taxes, or brokerage fees required by their country. |
| Additional Fees | Your local customs authority determines these fees. FedEx may contact you before delivery to collect government-mandated charges. |
| Refused Shipments | If customs fees are refused and the package is returned or abandoned, original shipping costs and return fees may be deducted from your refund. |
U.S. Sales Tax
M3lme does not collect U.S. sales tax. The price displayed at checkout is the final amount charged by our store.
Production & Processing Time
| Stage | Details |
|---|---|
| Order Cutoff Time | 12:00 AM (Casablanca Time, GMT+0) |
| Handling Time | Orders are typically processed and prepared for shipment within 1–3 business days (Monday–Friday). |
| Fulfillment Days | Monday through Friday, excluding Moroccan public holidays. |
Shipping & Delivery Information
| Topic | Details |
|---|---|
| Carrier | All orders are shipped via FedEx Services directly from, Ait Hamza Guigou Boulemane Morocco. |
| Tracking | A tracking number will be emailed once your order is dispatched. Tracking updates may take up to 48 hours to appear. You can monitor your shipment at FedEx |
| Delivery Estimates | Delivery times are estimates only and are not guaranteed. Delays may occur due to customs inspections, weather, remote locations, or carrier operations. |
| Remote Areas | Remote or rural areas may experience longer delivery times due to limited carrier coverage. |
Address Accuracy
| Topic | Details |
|---|---|
| Customer Responsibility | Customers must provide complete and accurate shipping information. M3lme is not responsible for delivery issues caused by incorrect or incomplete addresses. |
| Returned Packages | If a package is returned due to an address error, additional reshipping fees may apply. |
Packaging & Handling
Each order is carefully wrapped with protective materials, sealed in a waterproof shipping bag or tube, and labeled with handling instructions. We use environmentally friendly packaging materials where possible.
Lost, Damaged, or Delayed Shipments
| Issue | Action |
|---|---|
| Lost, Damaged, or Delayed Orders | If your order arrives damaged, is lost, or significantly delayed beyond the estimated timeframe, contact us at contact@m3lme.com within 30 calendar days of the expected delivery date. Provide your order number, tracking number, and photos (if applicable). We will open a claim with the carrier and provide a replacement or refund once verified. |
Customer Support
| Contact | Information |
|---|---|
| contact@m3lme.com | |
| Phone | +212 709 599 890 |
| Address | M3lme, Ait Hamza, Guigou, Boulemane 33050, Morocco — Find us on Google Maps |
| Support Hours | Monday–Friday, 9:00 AM – 5:00 PM (GMT+1) |
| Response Time | We aim to reply instantly during support hours. |
Policy Updates: M3lme reserves the right to update this Shipping Policy at any time. Changes will be published on this page with a revised effective date.
By placing an order, you confirm that you have read, understood, and agree to this Shipping Policy.