Privacy Policy
Privacy Policy
Last Updated: 23 January 2026
At M3lme, located in the Atlas Mountains of Morocco, your privacy is very important to us. We are committed to protecting your personal information and being completely transparent about the information we collect, how it is used, and who can access it.
This Privacy Policy explains:
- What information we collect
- How we use it
- How we protect it
- Your rights as a customer
- How to contact us with questions
1. Information We Collect
| Type | Details |
|---|---|
| Contact Information | Name, email, and phone number for order and support purposes. |
| Shipping Information | Full delivery address to ensure accurate delivery. |
| Payment Information | Billing address and payment details via secure gateways. We do not store full credit card numbers. |
| Order Details | Products purchased. |
| Website & Technical Information | IP address, browser type, operating system, pages visited, and cookies for analytics and experience improvement. |
2. How We Use Your Information
| Purpose | Details |
|---|---|
| Order Fulfillment | Package and ship handmade ceramics accurately and on time via FedEx International. |
| Customer Support | Respond to inquiries and provide guidance on product care. |
| Website Improvement | Analyze visitor behavior to enhance user experience. |
| Marketing (Optional) | Send promotions or newsletters only if you opt in. You may unsubscribe at any time. |
Legal Basis for Processing
We process personal data only when necessary to fulfill an order, comply with legal obligations, respond to customer inquiries, or with your consent (such as for marketing communications).
3. Who Can Access Your Information
| Who | Purpose |
|---|---|
| Shipping Carrier (FedEx International) | To deliver and track your order. |
| Legal Authorities | If required by law. |
| Trusted Service Providers | For website support, analytics, and security. |
We do not sell or rent your personal information to third parties.
4. How We Protect Your Data
| Method | Details |
|---|---|
| Encryption (SSL/TLS) | Protects data during transmission. |
| Secure Servers | Monitored to prevent unauthorized access. |
| Limited Access | Only authorized staff can view information. |
| Regular Updates | Software is updated to maintain security. |
We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
5. Your Rights
| Right | How to Exercise |
|---|---|
| Access Your Data | Request a copy of the personal information we hold about you. |
| Correct Your Information | Ask us to update or correct any inaccurate or incomplete data. |
| Request Deletion | Request that your personal information be deleted, where legally or contractually allowed. |
| Opt-Out of Marketing | Unsubscribe from promotional communications at any time. |
To exercise any of these rights, please contact us at contact@m3lme.com or +212 709 599 890.
6. Cookies and Tracking
We use essential and analytical cookies to enhance browsing, remember preferences, and analyze site performance. Some cookies may be set by third-party services such as analytics or payment providers. You may disable cookies through your browser settings, but this may affect website functionality.
7. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal data from children.
8. Policy Updates
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Last Updated date.
9. Contact Information
| Contact | Information |
|---|---|
| Address | M3lme, Ait Hamza, Guigou, Boulemane 33050, Morocco — Find us on Google Maps |
| contact@m3lme.com | |
| Phone | +212 709 599 890 |
| Support Hours | Monday–Friday, 9:00 AM – 5:00 PM (GMT+1) |
By using the M3lme website, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Response Time: We aim to reply instantly during support hours (Monday–Friday, 9:00 AM – 5:00 PM GMT+1).