Security Statement
Security Statement
Last Updated: 23 January 2026
At M3lme, protecting your information is our highest priority. This Security Statement explains how we safeguard your data and ensure a secure shopping experience.
Our Security Practices
| Practice | Details |
|---|---|
| SSL Encryption | All transactions are protected with Secure Socket Layer (SSL), ensuring that your personal and payment information is transmitted securely. |
| Trusted Payment Gateways | Payments are securely processed via trusted third-party providers, including WooPayments and PayPal. |
| Data Protection | We do not store full credit card details on our systems. All sensitive data is handled by secure, certified payment processors. |
| Account Security | Customers are encouraged to use strong passwords and keep their account credentials confidential. Avoid sharing login details with others. |
Fraud Prevention
| Activity | Details |
|---|---|
| Order Verification | Orders may be subject to verification to protect against fraudulent activity. |
| Suspicious Transactions | Suspicious transactions may be flagged, held, or canceled to maintain a safe shopping environment. |
Ongoing Monitoring
We regularly review and update our systems to stay ahead of evolving security threats, ensuring your data is protected at all times.
Customer Responsibility
While we take every precaution to protect your information, customers also play a role in maintaining security. Please:
- Keep your login credentials private.
- Report any suspicious activity immediately to our support team.
Contact Information
| Method | Details |
|---|---|
| contact@m3lme.com | |
| Phone | +212 709 599 890 |
| Support Hours | Monday–Friday, 9:00 AM – 5:00 PM (GMT+1). Messages received outside business hours will be answered on the next working day. |
| Response Time | We aim to reply instantly during support hours. |