Shipping Policy (USA Exclusive)
Effective Date: January 2026
At m3lme, we are committed to safely delivering your products. Please review our shipping terms below.
1. Where We Ship
We currently ship exclusively to the United States (USA).
- We do not ship to any international destinations outside of the USA.
2. Handling Time (Processing)
All orders are processed and packaged for shipment from our location in Morocco.
- Processing Time: Orders are prepared for shipping within 2–3 business days.
- Business Days: Monday – Friday, excluding public holidays.
- Custom or Personalized Orders may require additional handling time.
3. Shipping Options & Total Delivery Time
All orders are shipped via FedEx. The total delivery time includes handling plus transit.
| Shipping Option | Cost per Order (USD) | Total Estimated Delivery Time |
|---|---|---|
| FedEx International Economy | $50 USD | 7–10 business days |
| FedEx International Priority | $60 USD | 5–8 business days |
| Free Shipping (Orders over $200) | $0 USD | 7–10 business days |
4. Customs, Duties, and Taxes
Your order is an international shipment from Morocco.
- The customer is responsible for any customs duties, import taxes, or local fees charged by the US government.
- These fees are not included in your item price and are typically collected upon delivery by FedEx.
- Customs regulations and fees are determined by U.S. authorities and may change without notice. We have no control over these charges.
5. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete address information. Reshipment fees may apply.
6. Lost, Damaged, or Delayed Shipments
If your shipment is lost, damaged, or significantly delayed, please contact us within 3 business days of the expected delivery date.
Provide your order number, tracking number, and photos if applicable. Once verified, we will work with FedEx to resolve the issue and may offer a replacement or refund.
7. Packaging & Handling
All orders are carefully packaged with protective materials to ensure safe delivery.
We strive to use environmentally responsible packaging wherever possible.
8. Tracking and Support
- A FedEx tracking number will be emailed to you once your order ships.
- For information on returns and refunds, please see our Return & Refund Policy.
Contact Us
- Email: contact@m3lme.com
- Phone: +212 709 599 890
- Business Location: Morocco
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+1)
By placing an order with m3lme, you agree to the shipping terms outlined in this policy.
