Terms of Service

Last Updated: 23 January 2026

Welcome to M3lme. By using our website or purchasing our products, you agree to the following Terms of Service. These terms are designed to ensure clarity, transparency, and trust between us and our customers.

For more detailed information, please review our Shipping Policy, Returns & Refunds Policy, and Privacy Policy.

1. About M3lme

M3lme is a Moroccan artisan-based brand specializing in authentic, handmade ceramics crafted by skilled local artisans. Every product is unique and made using traditional techniques and locally sourced materials.

By purchasing from our website, you acknowledge and accept the handmade nature of our products, including minor variations in color, pattern, or size.

2. Orders and Payment

3. Product Details

All products are handmade and unique. Minor differences from images or descriptions are normal and are not considered defects.

Product availability is updated regularly, but items may occasionally become unavailable after purchase.

4. Shipping Policy

We ship exclusively to the United States via FedEx International. Shipping timelines are estimates only and include handling and delivery. Delays may occur due to customs inspections, weather, or remote locations.

For full details, please review our Shipping Policy.

5. Returns, Refunds & Exchanges

All return and refund conditions are outlined in our Returns & Refunds Policy.

6. Customer Responsibilities

• Provide accurate personal, payment, and shipping information.
• Report damaged, lost, or incorrect items within 30 calendar days of delivery.

7. Intellectual Property

All website content, including images, text, logos, and branding, is the property of M3lme. You may not copy, reproduce, or distribute any content without written permission.

8. Limitation of Liability

M3lme is not liable for delays or damages caused by shipping carriers, customs inspections, natural events, or circumstances beyond our control. Liability is limited to the purchase value of the product. Handmade variations are not considered defects.

9. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy. We do not sell or rent your personal information to third parties. Your data is shared only with trusted service providers as necessary for order fulfillment, analytics, or legal compliance.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Morocco.

For customers residing in the United States, any dispute that cannot be resolved informally shall be submitted to confidential, binding arbitration conducted within the United States under applicable U.S. arbitration laws. Arbitration will be conducted in English and will not require international travel.

This process is intended to provide a fair, efficient, and accessible resolution without requiring international court proceedings.

11. Policy Updates

M3lme may update these Terms of Service at any time. Changes take effect immediately upon publication on the website.

12. Contact Information

By accessing or using our website, you confirm that you have read, understood, and agree to these Terms of Service.