Terms of Service

Agreement to Terms | Last Updated: [add date]

Welcome to m3lme. By accessing www.m3lme.com or purchasing our products, you agree to be bound by the following Terms & Conditions. These terms are intended to ensure clarity, transparency, and trust between m3lme and our customers.

For additional details, please review our Shipping Policy, Returns & Refunds Policy, and Privacy Policy, which form part of these Terms & Conditions.

1. About m3lme

m3lme is a Morocco-based business specializing in handcrafted Moroccan ceramic products, including ceramic bowls, tagines, serving sets, and Safi ceramic plates.

All products are handmade using traditional techniques. By purchasing from our website, you acknowledge and accept that:

• Each item is unique
• Minor variations in color, pattern, size, or finish are normal
• Such variations are not considered defects

2. Orders & Payment

• Orders may only be placed through our official website, www.m3lme.com
• Payments are processed securely via trusted, PCI-compliant payment providers
• Prices are displayed clearly at checkout and shown in USD (or another selected currency)
• By placing an order, you confirm that all provided information (shipping address, payment details, and contact information) is accurate
• We reserve the right to refuse or cancel any order if fraud, unauthorized payment activity, or incorrect information is suspected

3. Product Information & Availability

• Product descriptions and images are provided for reference
• Due to the handmade nature of our ceramics, slight differences may occur
• Product availability is updated regularly, but in rare cases an item may become unavailable after order confirmation
• If this occurs, you will be notified and offered a refund or alternative solution

4. Shipping

We ship exclusively to the United States using international carriers such as DHL Express.

Shipping timelines, customs responsibilities, and delivery details are outlined in our Shipping Policy, which should be reviewed before placing an order.

5. Returns, Refunds & Exchanges

Returns, refunds, and replacement conditions are governed by our Returns & Refunds Policy. Please review that policy carefully before purchasing.

6. Customer Responsibilities

By placing an order, you agree to:

• Provide accurate personal, payment, and shipping information
• Contact us within the specified timeframe if an order is damaged, lost, or incorrect
• Accept responsibility for any applicable U.S. customs duties, import taxes, or fees

7. Intellectual Property

All content on www.m3lme.com, including product images, text, graphics, logos, and designs, is the intellectual property of m3lme.

You may not copy, reproduce, modify, distribute, or use any content without prior written permission.

8. Limitation of Liability

To the maximum extent permitted by law:

• m3lme is not responsible for delays or issues caused by shipping carriers, customs inspections, natural disasters, or events beyond our control
• Our liability is limited to the purchase price of the affected product
• Minor handmade variations are not considered defects

9. Privacy & Data Protection

Your personal information is collected and used in accordance with our Privacy Policy. We do not sell your personal data to third parties.

10. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Morocco, without regard to conflict-of-law principles.

11. Policy Updates

m3lme reserves the right to update or modify these Terms & Conditions at any time. Changes become effective immediately upon posting to the website. Customers are encouraged to review this page before making a purchase.

12. Contact Information

• Business Name: m3lme
• Website: www.m3lme.com
• Email: contact@m3lme.com
• Phone: +212 709 599 890
• Business Location: Morocco